The legal stuff

The legal stuff.

Three things in one place. What you are buying, what happens to your information, and how we handle your work. Written so you do not need a lawyer to read it.

Terms Privacy Your data

One. Terms.

The deal, in plain language

You buy, you get it straight away, and because you get it straight away you agree to give up the fourteen day change of mind window. If what we sold you is not what we described, that is a different thing, and we will fix it or refund it.

Who you are dealing with

BIF NZ Limited, a New Zealand limited company, trading as Superfandom.
Company number 8103598. NZBN 9429048582230.
Registered office: c/o Vazey Child Limited, 3 London Street, Hamilton Central, Hamilton 3204, New Zealand.
hello@superfandom dot ai

What is on sale

The A to Z. Free. An ebook, an audiobook and audio chapters. Yours to keep, no expiry.
The Fandom Program. USD $1,200 per person. USD $959 per person for teams of 5 to 50. One purchase, one seat, one month's access. The A to Z, the Fandom Playbook and the three AI Coach skills are yours to keep.
FandomOS. Quoted per project, from USD 20,000. An engagement includes five riffs. An extra pack of five can be purchased on the same work. Beyond that it is a new project and we will quote it as one.

Prices and tax

All prices are in US dollars.

If you are in New Zealand, GST at fifteen percent is added at checkout, and your receipt is a GST tax invoice.

If you are outside New Zealand, no New Zealand GST applies. Depending on where you live, your own country may charge tax on a digital purchase. Where we are required to collect it, Stripe shows it at checkout before you pay. Where we are not, it is yours to account for.

Delivery

Access is immediate on payment. The Program opens in the learning platform and stays open for one month from the day you buy. We email you 3 days before it closes.

The A to Z, the Fandom Playbook and your three AI Coach skills stay yours, forever. Download the A to Z and the Playbook before your access closes. The coaches live in your own AI, not with us, so they keep working after it closes.

FandomOS runs in your own room, and how that works is further down this page.

The fourteen day point, and why we ask you to waive it

If you are a consumer in the UK or the EU, you normally have fourteen days to change your mind about something bought online. For digital content that right can be given up, but only if you expressly agree to access starting immediately and acknowledge that you are giving the right up. That is what the box at checkout is for.

So: tick the box, get access now, and the fourteen day window is gone. The tick is required to buy.

We ask for this because the Program is the whole thing on day one. There is no drip, no unlock schedule, nothing held back. You can read all of it in a weekend, and we cannot sensibly offer a fortnight to change your mind about something you can finish in two days.

Refunds

Changed your mind after access started. No refund, because you agreed to that at checkout and you have the material.
Not what we described, or it does not work. Tell us. We will fix it, and if we cannot fix it we will refund you. This is not us being generous, it is the law, and we would do it anyway.
Before access starts. Full refund, no questions.

Nothing here removes rights you have by law. In New Zealand the Consumer Guarantees Act applies and we cannot contract out of it for consumers. In the UK and EU your statutory rights about faulty or misdescribed digital content survive whatever you ticked.

What you can do with what you buy

You get a licence, not ownership of the method.

You can: use it for your own work and your own clients, build Cones and Fan Maps with it, put the results in front of your board, quote from it with attribution.

You cannot: resell it, share your seat, republish the Playbook or the A to Z as your own, or run it as a training product under another name. One purchase, one person. Teams buy seats.

The method, the CONE framework, the Playbook and the A to Z remain ours. What you make with them is yours.

FandomOS, specifically

FandomOS is sold to businesses, not consumers, so the withdrawal rules above do not apply to it. The terms are the quote, the scope and these.

You confirm you have the right to share whatever you upload. We work only on your project.

The work is yours. The machine that made it is ours. On full payment, everything we deliver on your project is one hundred percent yours: the Cone, the Fan Map, the reports, the decks, the recommendations. Use them, publish them, build on them, take them to whoever you like. What stays ours is Superfandom itself, owned by BIF NZ Limited: the CONE framework, the method, the engine, the prompts behind it, the Playbook and the A to Z, and anything general we learn about running the method better. The same is true of the names and the marks: Superfandom, FandomOS, CONE, the Fan Map and every Fandom property of ours stay ours, in word, in design and in code. We do not take a licence back over your work, and we do not need one.

Your room stays open thirty days from delivery, then it closes. That is in Your data below.

Our limits

We do the work with reasonable care and skill. What we sell is strategic insight, knowledge and method. It is thinking, not a guarantee.

So, plainly: we do not promise a commercial result. Nothing we deliver is a forecast, a warranty of performance, or financial, legal or investment advice. The method has worked for twenty five years, and it is still your market, your product, your budget and your team that decide what happens after we hand the work over. Decisions you take on the back of our work are yours.

If something does go wrong and we are liable, our total liability for any project is limited to the fees you paid us for that project. We are not liable for indirect or consequential loss, or for lost profit, lost revenue, lost data or lost opportunity. Nothing in this section limits liability that cannot be limited by law, including fraud, death or personal injury, or the consumer guarantees you have in New Zealand.

Changes

If we change these terms, the change applies to purchases made after it is published. What you bought is what you bought.

Governing law

New Zealand law governs these terms, and the New Zealand courts have jurisdiction. If you bought as a consumer somewhere else, you keep the consumer rights of the country you live in.

Two. Privacy.

What we collect, why, and how to get rid of it

You should not need a lawyer to find out where your email address went. So here it is.

This part is about you as a visitor and a buyer. If you are a client with project material in a FandomOS room, that is the next section.

Who holds it

BIF NZ Limited, trading as Superfandom, in New Zealand. We are the agency responsible under the Privacy Act 2020, and the controller if you are in the UK or the EU. hello@superfandom dot ai

What we collect

Your email address, when you ask for the A to Z. We collect it to send you the A to Z. That is the whole reason.
Occasional email after that, only if you tick the box asking for it. Separate tick, separate purpose, never assumed.
Your name, email and billing country, if you buy. We need these to sell you something and to get the tax right. Your card details go straight to Stripe and we never see or hold them.
Your account in the community, if you join it, which means whatever you choose to put in your profile and whatever you post.
Ordinary server logs, including IP address and browser, kept by Cloudflare for security and to stop abuse.
Page counts, through Cloudflare Web Analytics. It sets no cookies, builds no profile and does not follow you anywhere. We see how many people read a page. We do not see who you are.

This site does not track you. No advertising pixels, no third party trackers, no cookie banner, because there is nothing to consent to.

The legal footing

If you are in the UK or the EU: we rely on your consent for marketing email, on performing our contract with you for anything to do with a purchase, and on our legitimate interests in keeping the site secure for server logs.

If you are in New Zealand: we collect it for the purposes above under the Privacy Act 2020, and we only use it for those purposes.

Who else touches it

We are one person and a small stack. These are the companies that hold parts of your information so the thing works.

Kit, for email. Holds your address and whether you opened things. United States.
Stripe, for payments. Holds your payment details and billing country. United States and Ireland.
Circle, for the community, if you join it. United States.
Cloudflare, for serving the site, its security and its logs. United States, with servers worldwide.

That is the list. Nobody else, and no advertiser, ever.

It leaves New Zealand

Every company above is overseas, so your information goes overseas. New Zealand's Privacy Act allows that where we reasonably believe the recipient is required to protect it with comparable safeguards, which we do through the data processing terms each of those companies signs up to. If you are in the UK or the EU, those same agreements carry the standard contractual clauses.

How long we keep it

Your email address, until you unsubscribe, and then we keep a record that you unsubscribed so we do not accidentally add you back.
Purchase records, for as long as New Zealand tax law requires us to keep business records.
Community account, until you close it.
Server logs, handled by Cloudflare, not by us. We never receive the raw logs and they are discarded within a day. All we ever see is a count of page views for the last seven days.
Client project material, thirty days in your room, then gone. That is the next section.

What we will never do

  • Sell your information. Not to anyone, at any price, ever.
  • Add you to anything you did not ask for.
  • Make unsubscribing hard. One click, at the bottom of everything we send. No exit survey, no offer to stay.
  • Use your personal information to train a model.
  • Share your information with another client, or let your material turn up in another client's work.

Your rights

Everywhere: ask us what we hold about you, ask us to correct it, and ask us to delete it. One email does all three.

In the UK and the EU: you can also ask for a copy in a portable format, object to us using it, and withdraw consent at any time. Withdrawing consent does not undo what we did before you withdrew it.

We answer within twenty working days, and faster than that in practice.

Getting deleted

Email hello@superfandom dot ai and say "delete me". We will delete what we can and tell you plainly what we have to keep and why, which is usually only purchase records that tax law requires.

Complaints

If we get it wrong, tell us first. If we do not fix it, you can complain to the Office of the Privacy Commissioner in New Zealand, or to your own supervisory authority if you are in the UK or the EU.

Three. Your data.

How we respect your data

Plain language, because you should not need a lawyer to understand what happens to your files.

The short version

We process. We do not store.

We process your material to make your work, and hold it only in your room until that room closes. We do not keep your data.

How it works

One. Your own protected URL.

Every project runs in its own unique, protected chat window. Yours and nobody else's. You drag and drop into it, you riff in it, and your finished documents come back in it. One room, one client, one project.

Two. Processed to produce your work.

The engine reads what you give it, takes a position, and hands it back. That is the whole use.

Three. Open for thirty days.

Your room stays live for thirty days from delivery, so you can riff, come back, and take everything you need with you.

Four. Then it closes.

At thirty days the room is closed and the working material goes with it. Download anything you want to keep before then.

Five. And we log the closure.

Every closure is recorded with its date. Ask us for that record at any time and we will send it.

Before you start

Bring what you are allowed to bring.

Please only upload material you have the right to share. If your organisation needs a security review, a data processing agreement, or answers for a procurement form, say so at the demo and we will work through it before anything is uploaded.

hello@superfandom dot ai

Last updated 1 October 2026.

BIF NZ Limited. Company number 8103598. NZBN 9429048582230.
c/o Vazey Child Limited, 3 London Street, Hamilton Central, Hamilton 3204, New Zealand.

If the answer to a question is not on this page, ask us and we will answer plainly. That is the same promise the engine makes about your Cone.